When you use our services, you're trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

The Lotteries and Gaming Board ("the Board") is a public body established in terms of the Lotteries and Gaming Act [Chapter 10:26]. The Board processes personal information in accordance with the Data Protection Act [Chapter 12:07].

Collection of Personal Information

The Board collects personal information through this website where such information is:

• Provided voluntarily by users; or
• Required for licensing, regulatory, compliance, or statutory purposes.

Purpose of Processing

Personal information is processed for lawful purposes including:

• Regulation, control, and supervision of lotteries and gaming activities;
• Processing licence applications, renewals, and compliance submissions;
• Responding to enquiries, complaints, or reports; and
• Compliance with legal and regulatory obligations.

Lawful Basis

Processing is carried out in the performance of a public duty or statutory function, in compliance with a legal obligation, or with the consent of the data subject where applicable.

Disclosure

Personal information is not disclosed except where:

• Required or permitted by law;
• Shared with other public authorities or law enforcement agencies for lawful purposes; or
• Processed by authorised service providers bound by confidentiality obligations.

Data Security and Retention

The Board applies appropriate safeguards to protect personal information. Data is retained only for the period necessary in terms of applicable laws and records management requirements.

Rights of Data Subjects

In terms of the Data Protection Act, data subjects have the right to request access to, correction of, or lawful restriction on the processing of their personal information.

Contact Details

• Email: info@lgb.co.zw
• Website: www.lgb.co.zw
• Telephone: +263 242 702986 / 257037
• Hotline: +263 779 869 284 / +263 715 936 649