The world over, lotteries and gaming are viewed as important contributors to the development of economies. They help Governments to provide for their people. It is with profound appreciation and gratitude to be Minister of the gaming fratenity. I do comment all our stake holders for good coordination with the Lotteries and Gaming Board, that shows that in the gaming field there is no hide and seek as the regulators and operators are blended in an atmosphere of cordial business consensus thus transparency and accountability become easy. Accordingly, regulators become champions and enablers as opposed to being somewhat watchdogs.

The environment in which virtually all institutions are operating in is characterised by volatility, uncertainty, ambiguity and complexity. While this is the impeccable reality, progressive institutions do not resign to fate but keep on applying strategies in a manner that seeks to attain the best outcomes in whatever setting. We appreciate the need to be adaptive to demands of the current environment. As the Lotteries and Gaming Board we will endeavour to interact with your businesses more purposefully and meaningfully. This is what defines us as the Lotteries and Gaming Board, where we are saying, ‘… we will not depend on fair weather to act.’ But will continuously and consistently apply ourselves. We will not stop dreaming because the last dream we had was a nightmare. We are motivated by the words of Martin Luther King (junior) who said ‘… we should keep on moving and that the ultimate measure of a man is not where he stands in times of comfort and convenience but when facing challenges and controversy.’

The world over no institution can aptly survive into the future without forging alliances with the various stakeholders. The institutional stakeholders ought to be given the respect and audience they deserve. Undoubtedly, taking them for granted has serious ramifications. In this vein, the Lotteries and Gaming Board Secretary is hereby committing through this Client Service Charter and acknowledging that our stakeholders have a critical role to play in the Lotteries and Gaming, Totalizator and Bookmaking matrices. Indeed, the board cannot achieve anything without the stakeholders. The LOTTERIES AND GAMING BOARD guided by its 2021-2025 Strategic Plan whose thrust dovetails into the National Strategy Development 1, is set to provide a service beyond reproach. Indeed, the Lotteries and Gaming Board together with its stakeholders is pursuing a transformative trajectory so that together we realize and achieve more. This view borrows from Martin Luther Ling (junior) who once said ‘we should learn to love as brothers or perish together as fools”. Indeed, if we work purposefully together we will escalate our dreams and ambitions to greater heights, and thus propel ourselves to unimaginable levels.